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Shipping Policy

 

Shipping & Pickup Policy

Thanks for choosing Fruit Purees Miami! We’re a small, family-run team, and we want every order to reach you quickly and in perfect shape. Here’s how shipping and pickup work.

When Your Order Will Be Ready

We prepare orders in the order they come in, based on the time you place them:

  • Placed before 12:00 PM (ET): ready the next business day
  • Placed after 12:00 PM (ET): ready in two business days
  • Placed Friday after 12:00 PM, Saturday or Sunday: ready Tuesday
  • Monday holiday weekends: ready Wednesday

We’ll email you as soon as your order has shipped or is ready for pickup. For pickups, please wait for that email before heading to the warehouse.

During busy seasons, orders can take a little longer to prepare. If yours will be noticeably delayed, we’ll reach out by email or phone.

Shipping Rates & Transit Times

Your shipping cost is calculated at checkout based on your order and delivery address. Transit times depend on the carrier, your location, weather and other conditions outside our control.

Where We Ship

We ship anywhere in the United States and U.S. territories. We can’t deliver to:

  • P.O. boxes
  • Military addresses (APO/FPO/DPO)

Need a liftgate for drums or pallet deliveries? Just choose the liftgate option at checkout.

Tracking Your Order

Once your order leaves our warehouse, you’ll get a confirmation email with your tracking number. It can take up to 24 hours for tracking to update.

Taxes, Duties & Fees

Any customs fees, duties, tariffs or local taxes charged during or after delivery are the customer’s responsibility. Fruit Purees Miami doesn’t cover these charges.

Damaged, Missing or Incorrect Items

Please check your order as soon as it arrives or as soon as you pick it up.

  • Freight deliveries: if you see visible damage or anything missing, write it on the carrier’s delivery receipt before you sign. Without that note, the carrier won’t accept a claim.
  • Reporting an issue: email us at support@fruitpureesmiami.com within 5 days of delivery or pickup. Please include:
    • your order number
    • your business name and contact name
    • a phone number
    • photos of the issue
    • a short description of what happened

We can’t accept claims sent more than 5 days after delivery or pickup.

Local Pickup – Medley, FL

Prefer to skip shipping? Pick up your order free at our Miami-area warehouse:

8361 NW 74th St, Medley, FL 33166
Monday–Friday, 8:00 AM – 3:30 PM
Closed Saturday and Sunday
Phone: (786) 625-4837

When you arrive: park in the customer pickup area and give us a call with your order number. We’ll bring your order right out.

Before you drive off: take a minute to look over every box and aseptic bag. If anything’s damaged, leaking, missing or the wrong quantity, let our warehouse team know on the spot so we can fix it right away.

Questions?

We’re happy to help: support@fruitpureesmiami.com · (786) 625-4837