FAQ
Have a question about our products or your order?
Our FAQ's below answer many common questions.
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General Product Info
What do you mean by "100% natural"?100% natural means made from only natural ingredients. Aseptic Fruits Purees are made with real, whole and fresh non-GMO fruits, no refined sugars, no high fructose corn syrup, no artificial flavors and no artificial colors. The only thing added to our purées is less than 1% ascorbic acid (Vitamin C) as an antioxidant.
What is your policy on sustainability and social responsibility?
We source responsibly and are committed to fair trade and the protection of our growers, primarily located in Colombia. Our supply chain provides jobs for hundreds of individuals and encourages farmers to choose fruit farming instead of illicit crops. Through our logistics and online platform, local farmers now have access to global markets.
What is your refund policy?
As with any perishable food product, handling and temperature variances can cause the fruit to oxidize prematurely. If you open the aseptic packaging and notice that the color or aroma is off, please take a photo and contact us immediately at support@asepticfruitspuree.com and we will be happy to quickly send you a replacement.
In general we do not accept returns of unopened puree packages, but if you have a unique situation, contact us and we can find a solution on a case-by-case basis.
I can't find the fruit flavor that I want. What do I do?
Have no fear! We are constantly sourcing for new fruits, so let us know which fruit we're missing and we'll work hard to get it for you.
Contact Us now by filling out a form or calling/emailing us so we can meet your needs.
I want to buy in bulk / wholesale. What do I do?
Aseptic Fruits Puree is committed to serving our wholesale customers in the beverage, craft brewing, cocktail, bakery, dairy, frozen dessert, restaurant and hospitality industries.
We offer bulk pricing as well as industrial packaging including: 44 lbs bag in box and 440 lbs drums of purees.
Contact Us now by filling out a form or calling (786) 625-4837 /emailing (sales@asepticfruitspuree.com) to receive our wholesale products and pricing sheet.
What methods of payment are available to me?
We require a major credit card for all purchases. We do not offer other payment terms at this time, like cash or other non-electronic options.
Who are your purees for?
Our fruit purees are for the health conscious, for the fruit lovers, but ultimately, for those adventurers who are brave enough to bring new and exciting flavors into their lives.
What are the applications of your fruit purees?
We love the versatility of our fruit purees to serve as ingredients for baking, brewing, ice cream making, smoothies, jelly, yogurts and many other specialty food and beverage applications. The possibilities are truly endless.
How do you use it?
Open the box, take out the aseptic bag, cut one of the corners or the upper part of the bag and then just pour it into a container. The bag has a valve but it is only used for filling purposes.
Are your purees frozen?
Not a chance! No need to waste valuable freezer space or time thawing. They are ready to use upon arrival.
How long is the shelf-life of your purees?
18 months from date of manufacture, stored below 77 degrees F.
How do your purees have such a long shelf-life?
Our high-barrier aseptic technology keeps our purees fresh and maintains a perfect color and texture for 12-18 months without refrigeration.
What if I have leftovers?
You can keep it refrigerated up to 10 days, or freeze it for the remainder of the shelf-life. We suggest putting the leftovers in a sanitized, tightly-sealable container (e.g. bottle), making sure it is avoiding contact with oxygen as much as possible.
Which states do you ship to?
We ship orders throughout the United States and work with UPS and other major freight carriers. Our non-perishable purees ship in aseptic packaging directly from our Miami, FL facility.